Privacy Policy
Effective Date: April 1, 2000 (Updated Periodically))
Last Updated: 04/01/2025
At Quest Medical Claims, we understand that your health and financial information is private and personal. We deeply value the trust you place in us and are committed to protecting your information through transparency, security, and responsible handling.
This Privacy Policy applies to questmedicalclaims.com and describes how we collect, use, disclose, and protect your personal and health-related data
When you use Quest Medical Claims services, we may collect the following information.
●Personal and contact details (e.g., name, address, phone, email)
●Health and insurance information (e.g., insurer, medical provider, claim details)
●Medical bill data for negotiation purposes
●Dependent or third-party data, when relevant to submitted claims
We collect this data to carry out our negotiation and advocacy services effectively on your behalf.
We use your information to:
●Process and manage medical claim negotiations
●Communicate with you regarding your case
●Improve our services and user experience
●Fulfill legal and regulatory obligations
We may also use non-identifiable, aggregate data to understand service trends and demographics.
Your personal and health information.
●Is never sold or shared for marketing purposes
●May be shared internally with specialists working on your case
●May be shared externally with healthcare providers or partners when necessary to complete negotiations
●May be disclosed to government or law enforcement only as required by law (e.g., subpoena, legal request)
In the event of a merger or acquisition, we will notify you of any changes in ownership or data use.
You can:
●Review and update your information anytime by logging into your account
●Request removal from our system by contacting us at info@questmedicalclaims.com
●Opt out of future communications by replying to our emails with your request
We will honor your request within a reasonable timeframe.
We use industry-standard safeguards to protect your data, including:
●SSL encryption for data in transit
●Secure user authentication (username and password)
●Limited employee access based on role
●Physical and digital safeguards for data storage and disposal
While we do our best, no method of transmission over the Internet is 100% secure. By using our website, you acknowledge and accept these inherent risks.
We use cookies and third-party tracking technologies to:
●Understand site usage
●Improve performance and usability
●Manage user sessions and preferences
Cookies do not store personal or health information. You can disable cookies through your browser settings, though some features may not function as intended.
We may update this policy to reflect legal or service changes. Updates will be posted here with a revised “Last Updated” date. Major changes will be communicated via website notice or email.
If you have questions, requests, or concerns about this Privacy Policy or your data:
Quest Medical Claims
5207 E. Muriel Dr.
Scottsdale, AZ 85254.
info@questmedicalclaims.com